01753 889123 mail@svssolicitors.com

Compliants Procedure

This firm is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please first contact your case manager/worker to discuss your concerns.

If you are unable to resolve your complaint or feel uncomfortable discussing it with the case manager, please contact Mr Rob Johnson either by telephone (01753 889123) or in writing to the address of SVS HOUSE Hampden Road Chalfont St.Peter Gerrards Cross Bucks SL9 9RU. He will deal with the complaint alone or together with the Managing Director of the firm, Mr Sasha Sidhu, as appropriate.

We have a procedure in place which details how we handle complaints which is available on request. We will have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

Contact Details of Legal Ombudsman:

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Solicitors Regulation Authority

If you think a solicitor might be dishonest or you have concerns about their ethics or integrity, you also have the right to notify our regulator, the Solicitors Regulation Authority (SRA). There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman). For further information about the SRA’s role, please contact the SRA or visit: https://www.sra.org.uk/consumers/problems/report-solicitor.page#report